Shipping & Returns
Return Policy | On Track & Field, Inc.
You may return most new, unopened items in salable condition within 30 days of original delivery for a refund or exchange, and a 20% restocking fee might be charged. All returned merchandise must be pre–approved by On Track & Field, Inc. and upon authorization, must be shipped prepaid to Simi Valley, California. We might pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item). No returns on software and electronics. Medical / therapeutic products are non-returnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item:
You can initiate a Returns Request at our Order Status page. To check for the Returns status, you can go to our Returns Status page. We'll then update you via e-mail of your Returns Request or other arrangement once we receive it.
Shipping
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return Policy | On Track Running Store
You may return most items in new or salable condition with original packaging (e.g. box) within 30 days of purchase or original delivery for a refund or exchange, and a 20% restocking fee might be charged. Items that are opened, damaged or do not have a receipt may be denied a refund or exchange. All returned merchandise must be pre-approved by On Track Running. and upon authorization, must be returned to the Simi Valley store location or to be shipped prepaid to our address in Simi Valley, California (4590 Ish Drive, Suite 100, Simi Valley, CA 93063). We might pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item). No returns on software and electronics. Medical / therapeutic products (e.g. calf sleeves) are non-returnable.
Items bought in-store must be returned to the store, and cannot be returned by mail.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item:
You can initiate a Returns Request by sending us an email to Sales@OnTrackRunning.com or contact us at +1 (800) 697-2999. We'll then update you via e-mail of your Returns Request or other arrangement once we receive it.
